Retiree Left Baffled After AliExpress Sends Photo Instead of Tools Ordered

Sylvester Franklin, a 68-year-old retiree from Savannah, Georgia, experienced an unexpected twist in his online shopping journey with AliExpress. In November 2024, he ordered a DIY appliance and a pressure washer for approximately $40. However, what he received was far from the tools he anticipated. Instead of the items, Franklin opened his package on December 9 to find only a picture of a drill and a lone screw.

Franklin, a former mechanic and repairman, expressed his frustration over the incident. “When I pay for something, I expect to get what I paid for," he stated. The bewildered retiree emphasized the importance of receiving the correct items, especially as someone who frequently relies on tools for various tasks around the house and for vehicle maintenance.

In his attempts to resolve the issue, Franklin promptly contacted AliExpress for a refund upon discovering the discrepancy. “I was very upset when I opened the box,” he recalled. Despite his efforts, he reported that AliExpress has not yet responded to his complaint. “They have not got back to me,” he added, highlighting his dissatisfaction with the service.

The incident raises concerns about customer service and accountability in online shopping. Franklin feels particularly targeted, stating, “They have taken advantage of me — don’t scam nobody.” His sentiment resonates with many consumers who expect fair treatment in their transactions.

Franklin's experience serves as a cautionary tale for online shoppers, emphasizing the necessity of verifying purchases and understanding return policies. He articulated his disappointment further: “I paid around $40 — all I got given was a picture of the drill and a screw.” For a retiree who has dedicated years to skilled trades, this situation feels particularly unjust.

AliExpress has been contacted for comment regarding Franklin's case and its handling of customer complaints. As he waits for a resolution, Franklin remains hopeful that the company will take responsibility for the error and refund him for his purchase.