Tony’s Chocolonely, Inc. has announced a voluntary recall. This has an impact on select lots of two popular chocolate bar flavors, Dark Almond Sea Salt and Everything Bar. The recall follows an incident in which twelve customers found small stones in their chocolate bars. The company has chosen to voluntarily recall the affected products in all 50 states. This action is taken as a precautionary measure, though those reports have so far only appeared outside of North America.
The recall covers seven batches of two tasty flavors. These products have been on sale since February at grocery stores and retailers, and directly through the Tony’s Chocolonely website. Happily, there have been no injuries reported directly related to the safety problem. The U.S. Food and Drug Administration (FDA) recommends consumers who purchased the recalled chocolate bars should not eat them. They’ve provided some useful guidance on how to spot those products.
Details of the Recall
The recall specifically affects the chocolate bars customers can easily recognize. Simply compare the lot codes with the listed information on the Tony’s Chocolonely website. The customer’s safety and the quality of the finished product is the company’s top priority. When they do get reports that there are foreign objects in their products, they act quickly.
In light of this troubling situation, consumers who purchased some of the impacted chocolate bars online have options. It’s convenient for them to submit refund requests using Tony’s Chocolonely’s online platform. The company emphasizes that it values consumer safety above all else and is actively monitoring the situation as it unfolds.
Cause of the Contamination
This is how the FDA described the small stones found in the chocolate bars. These were not filtered out during the third-party almond harvesting and processing stages. Alarmingly, this lack of oversight has compromised quality control and food safety practices throughout the entire supply chain. To that end, Tony’s Chocolonely and the FDA are both working to ensure that this type of occurrence does not happen again.
The FDA has raised this recall to the level of a nationwide recall, emphasizing the serious risk this recall poses to consumers. The agency encourages anyone who purchased these chocolate bars to look at the recalled lot codes immediately. From the National Safety Council your safety is their top priority!
Customer Guidance
Like Fairtrade, Tony’s Chocolonely is committed to transparency. They have a great way to allow consumers to identify whether their product is included in the recall. The company recommends all consumers who purchased the Dark Almond Sea Salt or Everything Bar flavors take immediate action. Go to their website for specific information on affected lot codes and how to obtain a refund.
Customers who purchased any potentially contaminated products are encouraged to dispose of the products immediately instead of eating them. This proactive approach will help to ensure that consumer trust in the brand and the brand’s promise of quality is preserved.
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